This Refund Policy explains when refunds are available for purchases made on BODH (the “Service”). By purchasing, you agree to this policy in addition to our Terms & Privacy Policy.
1) What this policy covers
- This policy applies to paid purchases made through BODH Intelligence Pvt. Ltd., including subscriptions (Basic/Premium/Exclusive), in-app purchases (individual itinerary purchases), and eligible digital services sold inside BODH.
- This policy does not override the policies of app stores (Google Play / Apple App Store) where they apply. Store policies may control billing and refunds for purchases made via those platforms.
2) Subscription refunds
- Subscriptions are billed in advance for the selected period (monthly/annual or as displayed).
- Unless required by applicable law or explicitly stated otherwise at the time of purchase, subscription fees are generally non-refundable once a billing period has started.
- If you were charged due to a technical error (e.g., duplicate charge), contact us and we will investigate and resolve it, including refunds where appropriate.
3) In-app purchases (itineraries, one-time digital items)
- One-time digital purchases (such as itinerary purchases) are usually delivered instantly and are generally non-refundable once delivered.
- If the content was not delivered, is inaccessible due to a verified technical issue on our side, or you were charged multiple times, you may be eligible for a refund or a replacement delivery.
4) When you may be eligible for a refund
- You may be eligible if: (a) you were billed twice for the same purchase, (b) the paid feature/content did not unlock or deliver due to a verified service issue, (c) your payment succeeded but the service shows as unpaid, (d) an unauthorized purchase occurred and you notify us promptly.
- Eligibility depends on the type of purchase, the platform used to pay (store vs direct), and verification of the issue.
5) Non-refundable situations (typical)
- Change of mind after receiving access to digital content/features.
- Issues caused by unsupported devices, rooted/jailbroken phones, or modified app environments.
- Connectivity issues, GPS limitations, or third-party outages not caused by BODH (unless explicitly stated otherwise).
- If the request is made after an unreasonable delay or after substantial use of the paid feature/content.
6) How to request a refund
- Email us with: your name, registered email/phone, transaction ID/order ID, date/time of charge, platform (Google Play / Apple / Razorpay/UPI etc.), and a short description of the issue (screenshots help).
- We may request additional details to verify the purchase and investigate.
7) Refund method & timelines
- If your purchase was made via Google Play or Apple App Store, refunds are typically processed according to the store’s rules and refund method.
- If approved for direct payments, refunds are sent to the original payment method where possible.
- Processing time may vary based on banks/payment providers. We aim to review most requests within 3–7 business days.
8) Cancellation (subscriptions)
- You can cancel a subscription anytime to stop future renewals. You will typically keep access until the end of the current billing period.
- Cancellation does not automatically trigger a refund for the current billing period unless required by law or a verified billing error occurred.
9) Contact
- Support Email: support@bodhintelligence.com (replace with your actual email)
- Company: BODH Intelligence Pvt. Ltd.
- If you are unsure where you purchased (store vs direct), share the receipt screenshot and we’ll guide you.
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